eSOZO Small Business
   
  Remote Support
 

eSOZO’s Fractional IT Management Program saves you more than just money.   By utilizing our advanced Remote Services, there is no need to wait for a technician to drive to your site to diagnose and repair software issues. Remote support technologies eliminate travel time, thus allowing us to
quickly resolve any technical issues that may arise. 

   
  Features and Benefits
 
• Economical – eSOZO support agreements are a fraction of the cost of hiring a full time employee. 
• Scalable – Easily add new users and costs only increase moderately; eliminating the need to hire an additional IT professional to support growth. 
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Personalized – eSOZO will assign a network support team member specifically to your account. 

• Knowledgeable – Instead of relying on a single person or small IT staff, you will have the resources and knowledge of a fully staffed, full time network
support team.   
• Backup – Eliminate the worries of employee turn-over and having to train new IT personnel on your business systems.  Based on the level of support that your business requires, eSOZO offers around-the-clock support.   
• Never on Vacation – Because eSOZO employs so
many IT professionals, support is always available. 
Unlike full-time IT employees that take sick days, vacation time, and holidays, eSOZO is always
“on the clock”. 
• Fast and Efficient – Although most incidents are resolved within one hour of being reported, eSOZO guarantees a response time of four hours or less.
• Off Peak Hour Support – Don’t lose precious time during normal business hours, eSOZO can help after hours and on weekends. 
   
  Included Activites
 
• Live System Monitoring – Remotely monitor servers & desktops using a real-time system that “flags” any potential problems.  Proactively solve problems. 
• General Maintenance – Routine software update checks, operating system and file-structure related services. 
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User Account Maintenance – Create, disable, and delete user accounts on your network as requested. 

• Software Installation – Remote installation of application software. 
• Hardware & Software Troubleshooting – Isolate the cause of problem(s) in the computing environment. 
• Needs Assessment – Custom support regarding hardware or software purchases to accomplish specific tasks or business goals.   
• Network Security – Support of hardware and/or software to provide reasonable network security and virus protection. Note: network security and virus protection services are provided on a best-effort basis and are not guaranteed to prevent network intrusions or virus attacks.
• Data Backup & Data Recovery – Monitor and maintain a backup strategy.  Create media rotation sets and an archive schedule. Periodically verify backups. Data recovery services are also available.  Data recovery is usually completed within one business day. 
• Annual PC Tune-Ups – Yearly PC Tune-ups will be performed on all eSOZO maintained systems, keeping them up-to-date and virus & spyware free. 
• General Response Time – General remote services are usually delivered within a 2 to 4 hour timeframe during normal business hours, 8am to 6pm, Monday through Friday.  Emergency response is available upon request. 
• 24-Hour Emergency Service – After-hours onsite service is from 6pm to 8am, Monday through Friday, and all day (24/7) Saturday & Sunday.  Emergency service is delivered within a two to four hour timeframe. Additional fees may be billed for 24 Hour Emergency Services. 
   
   
Overview
Features and Benefits
Business Services