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Frequently
Asked Questions
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Instead of having someone come
to your home or dropping your computer off at a service center
for a few days, we provide
our services securely
over the internet.
Once you create an
account and schedule a service, a trained tech will
get your computer back
in shape while you watch from home. |
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2. |
What is remote computer
support? |
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Remote computer support allows
an eSOZO technician to connect to your computer
over the
internet and remotely fix your problems while you watch. Remote
control technologies and high speed internet connections
make getting your computer serviced more convenient and affordable
than ever. |
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3. |
What are the minimum requirements
for remote support? |
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A computer running Windows
2000, XP, or Vista with a high speed internet connection
are needed to get remote support. eSOZO does not provide
remote support to users running legacy operating systems
(Windows 95 / 98 / ME) or users with dial-up
internet connections. |
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4. |
Are the remote sessions
secure? |
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Yes. All remote sessions
are created with a 128-bit encrypted connection between your
computer and an eSOZO technician. A one-to-one connection
is established that no one else can view or access during
the session. This ensures your security and privacy |
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5. |
Do I have to disable my
firewall before establishing a remote session? |
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No. eSOZO would not want
you to jeopardize your home network’s security. Our
sessions are created by the client initializing the remote
session. This permits us to work through your firewall,
allowing your network to remain secure. |
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6. |
Can eSOZO still connect
to my computer after my session completes? |
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Absolutely not. The applet
that is installed when you initiate a remote session is completely
uninstalled when the session is ended. The applet must
be installed,
with your approval, each time a remote session
is established. |
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7. |
Why choose eSOZO remote
support over traditional service options? |
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Convenience and cost. Traditional
service options require you to schedule an appointment and
wait at home for a technician to arrive within a certain
time window. Your other option is to crawl under your
desk, unhook your computer, and drop it off at a service
center for days; unable to monitor the technician’s
work. Remote service eliminates these hassles by allowing
you to set an exact time for the service to be performed;
no waiting around for a technician to arrive and no crawling
under your desk! Remote support allows eSOZO to service
more clients, by eliminating travel time, allowing us to
keep our pricing low. |
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8. |
How does the connection
fee work? |
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A $25 connection fee is charged
for each remote session. Save money by scheduling multiple
services to be completed during one remote session. |
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9. |
How long does an average
PC Tune-up take? |
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Depending on your computer’s
speed and the severity of spyware, malware, and virus infections,
a tune-up can take anywhere from 45 minutes to 2 1/2 hours. |
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10. |
Is eSOZO’s work
guaranteed? |
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Yes. eSOZO strongly takes pride
in our customer’s satisfaction. Our remote services
are guaranteed for five (5) days. eSOZO will work with
any customer who is not pleased with their service to ensure
their complete satisfaction. |
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11. |
What if I have to reschedule
my service appointment? |
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You can reschedule your service
appointment by contacting our customer service department. Appointments
must be rescheduled one day prior to your scheduled service. |
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12. |
Does eSOZO offer on-site
support? |
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eSOZO Personalized Online
Computer Services are only performed over the internet. However,
eSOZO Business solutions provides on-site services depending
on your location. To see if on-site help
is available in your area please contact our customer service
deptartment. |
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13. |
Does eSOZO support Apple
Macintosh? |
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No. eSOZO currently offers
online support for PCs running Windows 2000, XP, and Vista.
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