eSOZO offers a Computer Help Desk Based in NJ Business Owners Will Appreciate
So, you’re tired of the current service and so-called support you’re getting from your IT company. You’ve come to the right place if you want to experience a computer help desk in NJ that business owners like you will truly appreciate!
We pride ourselves on being able to offer New Jersey business execs the most fully-engaged and supportive computer help desk in NJ!
IT companies that have internal help desks are able to raise “business as usual” to productive new heights that IT services subscribers warm to, and can even save customers significant time and money and improve their IT service delivery in the process.
How Our Outsourced Computer Help Desk in NJ Helps You
Experience. Computer help desk providers like us are exposed to all kinds of situations from a variety of clients nationwide every day. Over time, this exposure builds the skillsets of their lower level help desk resources so that more calls can be resolved at level 1 in shorter periods of time that can be done with an in-house team.
This yields significant productivity benefits companywide: IT users are back to work in 15 minutes or so, versus the one to four hours and additional expense it can take to escalate a call to higher level experts, and internal IT resources are freed to focus on tasks that are more strategic to the business.
It’s a win-win for us all.
Better Resources. Many companies operate on a round-the-clock basis today, which means their service desks must do the same. Staffing in-house service desks to meet night, weekend and holiday hours can be a difficult as well as an expensive task; taking advantage of shared resources via help desk outsourcing can result in significant cost savings and provide a higher level of support during unusual or off hours.
Your Money Goes Further. Because internal service desks are considered cost centers, they typically operate with a lean staff. However, with pared-down staffing, when employees take sick days, vacation days or even just go to lunch, their absence must be handled by creating rotations or pulling other employees away from their regular positions to fill the gaps. This can cause significant disruptions and can become a costly problem that results in overstaffing to eliminate these voids, something which IT-service help desk solutions can resolve efficiently and cost-effectively.
Want to see if outsourcing a computer help desk in NJ is right for you? Look for a trusted IT partner like eSOZO that offers an after-hours service option using U.S.-based personnel along with our quite reasonable managed services platform.
Outsourcing help desk support is the solution.
IT outsourcing frees up time for your IT staff and allows them to concentrate on strategic operations and revenue-generating ideas, instead of fighting redundant support fires.
Your’ issues are handled by our experts utilizing the latest technology to provide IT support solutions more efficiently and effectively.
Below, we’ve listed the top five benefits of outsourcing IT help desk support services.
Support Availability Increases
Most companies follow a traditional 9-to-5 work schedule. However, many of these companies are conducting transactions “behind the scenes,” outside of normal work hours. For example, customers making online purchases sometimes have a need for immediate support, depending on the transaction.
Having no help desk support in place after hours can lead to frustrated customers, complaints, and other preventable headaches. Having a computer help desk in NJ from qualified firms like ours during non-peak hours—in different time zones—provides 24-hour support from a real individual, not a script or automated response.
We Reach Call Objectives Easily
Many in-house support representatives have good intentions but lack the knowledge or experience to bring all calls to a resolution. Outsourcing to a provider with expert agents will provide a level of service that rivals or exceeds the level of customer service provided by your organization. eSOZO is a leader among IT companies, especially in a New Jersey, that can help desk support better call management using skilled agents, with your own service level objectives in mind.
Faster Response Time
Helpdesk support most often includes remote access; taking control of a computer or account without physically being at that location, to address the issue. This allows faster response time to diagnose and troubleshoot problems while saving on labor, transportation, and materials.
Downtime is minimized significantly when help can be dispatched immediately, instead of responding in a matter of hours. Employees are unproductive when they are unable to work, and companies lose money with each passing minute; this problem is mitigated or avoided with outsourced help desk support.
Fixed Pricing and Lower Cost
The need to hire new staff to provide a higher level of support is a thing of the past. An organization’s fixed costs are minimized substantially by hiring outsourced assistance; partnering with a support provider is far less expensive than hiring, retention and benefits costs associated with full-time employees. Cash saved on personnel costs can be invested in other endeavors to further maximize company profits.
Technical and Industry Expertise
Hiring an outsourced IT company allows industry experience to manage your support needs. In other words, finding a company that specializes in your particular industry provides an edge over working with those that aren’t. A company based in your niche with the technical experience to resolve problems specific to your industry—in little time—improves customer relations and can positively impact your bottom line.
Trusting in off-premise assistance for computer help desk services not only saves New Jersey companies money but also creates time to invest in clients and employees. Improve response times around the clock, at a lower cost than on-premise support teams—with outsourced support.
And as your company grows, so will the rewards of using our help desk services.
Ready for a Computer Help Desk in NJ That Will Free You from IT Worries?
If you’re ready for a computer help desk NJ companies can rely on for all the above-mentioned reasons, then call us at (888) 376-9648 or email us at email@example.com for more info on how to get started.
Author: Aaron White, Date: 28th November 2017