Author: Aaron White, Date: 2nd September 2017
The Right IT Support NJ Business Owners Demand
If it’s one thing that’s for sure in information technology – it’s that trends don’t matter, techniques do. Trends are simply an indicator of which way the wind is blowing, but techniques for providing the ultimate in IT support in NJ are what make the wind blow. That’s why we’ve been refining our techniques for providing ultimate customer service and support in IT since our beginning.
Since 2005, we’ve made it our primary mission to bring New Jersey businesses the ideal sort of managed IT services NJ companies tend to keep talking about – in the best way, of course.
Because, computer tech support should be much, much more than a call center and a crew of computer fix people – it should be something you can depend on, like sunlight, or the road beneath your feet.
How Technical Support Must Give, Give, Give!
People can get jaded about tech support companies in NJ (see our client testimonials for how jaded our customers aren’t). There are those that are in it only for the money. Some are in it only for the reward of providing service to their fellow businesspeople and don’t exactly become Fortune 500 companies.
We’d like to think we land somewhere in the middle: If we can make a good dollar, AND serve with only the highest integrity our business community, then it’s a beautiful thing.
“A commercial product that comes with support will often win over customers who want that assurance that someone will be on the other end of the line should they need it.”
These words were spoken by Eran Galperin in “You’re Pricing It Wrong: Software Pricing Demystified” in Smashing Magazine.
Support can be a key selling point, a reason for a person to choose your product over the competition. In our case, the competition is often free software, so including unlimited support with a license is a big part of why someone might choose us over a competitor.
Even for products aimed at technologically-literate users, knowing that someone is on hand to answer questions or fix bugs can influence their decision to buy or sign up.
And, we hope it will have nothing but the best influence on NJ business owners, who will understand that the premium put on top managed service providers like eSOZO is, in fact, a very minor price to pay for peace of mind.
To this end, we made a list of what we wanted to see ourselves in an IT support system, which would read something like this:
- A system with tickets and public forums all in one place (plus, the ability to publish documentation on the same system would be ideal);
- Excellent support for multiple people responding to issues;
- A system that can handle HTML and code examples being posted by customers and by us as responses;
- Statistics to enable us to track tickets, response times and so on.
And, our quest for re-defining what IT support should be all about continues…
Champing at the bit to get better IT services? Give us a call at (888) 376-9648 or email us at firstname.lastname@example.org for more information on how to get started right away!
Providing IT Services NJ Companies Are After in 2017
We don’t take the client-service provider relationship for granted; we instead treat each new client as we would an old one: it has to be an equitable partnership, with equality of potentialities and expectations met. We want the kinds of clients who will enhance our experience, as we would enhance theirs.
Times are rapidly changing in 2017, and mostly for the better in the world of IT support in New Jersey. The business world is quickly being brought together on a level that’s been unheard of in the areas of:
- Fighting cybercrime, spam, disasters, and other adversities.
- Guarding valuable and sensitive data with increasingly advanced technology (see our SaaS program).
- Making cloud solutions as safe, secure, and easy to use as possible.
- Bringing virtualized servers, desktops, and machines into reality for many companies.
- And, much, much more!
Why Our IT Services Are Pushing the Envelope
Since our inception in 2005, we wanted to be game-changers in a field that, even then, was becoming saturated with IT management companies.
We wanted to become respected certified technology partners. Check.
We wanted the kind of data center infrastructure that could handle many small business clients just like yours looking for enterprise-level advantages, though within a modest budget. Check.
And, we wanted to provide the full spectrum of IT services in New Jersey we could be proud of, and which our clients wouldn’t do without. Check!
And, each day we keep that spirit of change and excellence in our boundary-pushing sights with each and every client and prospective-client question that comes into our call center.
Ready for One of New Jersey’s Finest IT Services Companies?
Then, give us a call right away! eSOZO is a highly-rated NJ managed service provider that’s just the right fit for many business enterprises who want to streamline and optimize their IT networking and productivity levels.eSOZO > Blog > What All Should IT Support in NJ Provide, and Why, and How?